Paratransit and NEMT operations for transit authorities and healthcare.
ADA paratransit, Medicaid NEMT, dialysis routes, and patient transport, operated by zTrip across 38 cities in 20 states.
Paratransit & NEMT
Service lines regulated, HIPAA-aware, and contract-audited.
ADA Paratransit
Complementary paratransit for transit-authority fixed-route systems, operated by zTrip. Drivers trained on disability service protocols, door-to-door pickup, and on-time-window performance.
Non-Emergency Medical Transport (NEMT)
NEMT trips for Medicaid beneficiaries and private healthcare programs. Contracted with state Medicaid agencies, managed care organizations, NEMT brokers, and health systems.
Dialysis & Specialized Patient Transport
Three-times-a-week dialysis cadence on recurring routes. Hospital discharge transport, outpatient appointments, and behavioral health trips.
Senior & Community Transportation
Senior transportation programs for municipalities, senior centers, and community-based organizations. Standing schedules and on-demand trips.
Compliance, Documented
What your compliance team will ask, packaged ready.
Sensitivity training, disability awareness, mobility device securement, service animal handling.
Driver and dispatcher HIPAA training. Trip data handled per BAA terms per contract.
Wheelchair-accessible vehicles, lift maintenance, securement equipment inspection.
On-time performance, no-show rates, complaint resolution, KPIs per contract specification.
FAQ
Common questions
Do you provide Medicaid NEMT?
Yes. zTrip runs non-emergency medical transportation for Medicaid beneficiaries and private healthcare programs, contracted with state Medicaid agencies, managed care organizations, NEMT brokers, and health systems.
Do you operate ADA complementary paratransit for transit authorities?
Yes. zTrip operates complementary ADA paratransit for fixed-route systems, with drivers trained on disability protocols, door-to-door pickup, and on-time-window performance.
Can you handle recurring dialysis transportation?
Yes. zTrip runs recurring dialysis routes on a three-times-a-week cadence, along with hospital discharge transport and outpatient appointment trips.
Are your drivers HIPAA trained?
Yes. Drivers and dispatchers receive HIPAA training, and trip data is handled per BAA terms as specified in each contract.