Missed transportation is missed care.
Non-emergency medical transportation for hospitals, dialysis networks, managed care orgs, and NEMT brokers, operated by zTrip across 38 cities in 20 states.
Patient Transport Lines
Coordinated with your case management and clinical staff.
Discharge Transportation
Hospital-to-home, hospital-to-skilled-nursing, hospital-to-rehab. Dispatched on the case manager's timeline.
Dialysis Transport
Three-times-a-week cadence, recurring routes, recurring patient. Coordinated with the dialysis center.
NEMT for Medicaid and MCO
Trip authorization through your platform or via direct contract. Eligibility verification, HIPAA-compliant data handling.
Outpatient and Behavioral Health
Mental health appointments, IOP / PHP transportation, substance use disorder treatment routes.
Compliance & Reporting
What your compliance team asks. We bring the answer ready.
Driver and dispatcher HIPAA training, BAA templates ready, PHI handling policy current.
Multi-state background checks, FBI fingerprinting where required, drug screening on hire and random thereafter.
Commercial auto with limits scaled to patient transport. Certificates and additional-insured endorsements per contract.
On-time performance, missed-trip analysis, no-show rates, real-time visibility for case management where specified.
FAQ
Common questions from healthcare partners
What healthcare transportation does WHC Worldwide provide?
Non-emergency medical transportation including discharge transport, dialysis routes, Medicaid and MCO trips, and outpatient and behavioral health transportation, operated by zTrip across 38 cities in 20 states.
Is your service HIPAA compliant?
Yes. Drivers and dispatchers complete HIPAA training, BAA templates are ready, and the PHI handling policy is kept current.
Do you contract with Medicaid and managed care organizations?
Yes. Trip authorization runs through your platform or via direct contract, with eligibility verification and HIPAA-compliant data handling.
How are drivers vetted for patient transport?
Multi-state background checks, FBI fingerprinting where required, and drug screening on hire and at random, with commercial auto insurance scaled to patient transport.
What reporting do you provide?
On-time performance, missed-trip analysis, no-show rates, and real-time visibility for case management where specified.